Crusie Value Center Update

This week we fielded a few calls regarding the Cruise Value Center. We were referred by Royal Caribbean to a customer looking for some help. The Cruise Value Center had promised this customer a shipboard credit of $100 per cabin. The final payment was posted but not the credit. Cruise Holidays of Mission Viejo discovered that there was no record of the shipboard credit and Royal Caribbean was not going to honor the promise from Cruise Value Center.

Another customer lost his booking and was wondering what to do. He planned a cruise at the beginning of 2009. His deposit posted with the cruise line but the final payment never posted. His best course of action was to deal with his credit card company. Although he will probable get his money back it is a lengthy process and he wants to go on the cruise. Prices are lower now so that works in his favor.

An interesting call came from the office of the New Jersey Attorney General’s office. The topic of the call was to thank us for our help and to further their investigation. They let us know that customers that paid with credit cards should contact their credit card companies to dispute the charges. They warned that it is a long process.

Please call our offices if you would like some advice about Cruise Value Center.

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